Privacy and Cookies Notice

This privacy notice informs you about the collection and processing of personal data in connection with (VELOX Webshop). The VELOX Webshop is operated by VELOX UK Limited trading as VELOX (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.
We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the VELOX Webshop, you consent to the collection and use of information in accordance with this privacy and cookies notice.

We reserve the right to change this privacy and cookies notice from time to time by changing it on the VELOX Webshop. This privacy and cookies notice was last updated on 8 October 2013.

Contacting us

If you have questions or want to contact us about other matters related to your personal data, please contact us by email at or write to us at :
VELOX UK Limited
57 London Road
High Wycombe
HP11 1BS


We collect and process your personal data, that you communicate to us, for the provision of user accounts and/or the handling of orders (including shipping, payment and documentation).

Insofar as permitted by applicable law, we might conduct credit checks in relation with an order by requesting information from the following company : Hermes.

If you subscribed to our newsletter, we use your e-mail address to send you the newsletter. You can unsubscribe anytime via the unsubscribe link in our emails or at any time by writing to us at the address under the "Contacting Us" heading, above.

We pass on your personal data to third parties only if this is necessary to fulfil our obligations from our contract with you, if you have given your consent, or this is permitted by other applicable statutory provisions.

Data retention :
Customer and prospect data is stored for 5 years after the end of the relationship.This period begins: at the time of the last order, the last time the customer connects to its account, when an email is sent to the customer service department, if the link in an email sent by Velox is clicked on, if items are placed in the basket but a purchase is not made, or finally if the customer sends a positive response to an email requesting whether they wish to continue to receive sales material at the end of the five years or not.

At the end of this period of time, the customer's or prospect's data will be anonymised.


Our website is responsive to the needs of our customers. Click here to learn more.

To opt- out

Use of Social Plugins

This website uses the following social plugins provided by the following companies (“third-party providers”):
1. Facebook Like button ( provided by Facebook Ireland Limited Hanover Reach, 5-7 Hanover Quay, Dublin 2 Irland,
2. LinkedIn: LinkedIn Ireland Attn: Privacy Policy Issues, Gardner House, Wilton Place, Wilton Plaza, Dublin 2, Ireland

When accessing our website, your browser establishes a direct connection with servers or the third-party that provides the social plugin. During this connection the third-party provider can collect your IP address and other browser data. The plugin content is then directly sent to your browser and displayed as part of the website. We neither have any influence on the amount of data that is collected through the social plugin nor on its use by the third-party provider. This information can be found in the respective third-party providers’ privacy notices. If you have any concerns regarding the aforesaid, you should at least ensure that you are logged off from the third-party’s services when visiting our website. There are also browser-addons available that block connections to third-party providers’ servers.

Payment processing

Payment details you provide will be encrypted before they are submitted to us over the internet. Payments made on the VELOX Webshop are made through our payment solutions provider, Ogone. You will be providing credit or debit card information directly to Ogone which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Ogone is not within our control and is subject to Ogone's own privacy policy and terms and conditions.


We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the VELOX Webshop whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Storage of your information

Information that you submit via the VELOX Webshop is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. By submitting information via the VELOX Webshop, you agree to this storing, processing and/or transfer.

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding ?10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

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